Full Time Temporary 12 Months Maternity Cover
In 2020, Stockport Homes achieved three star ‘extraordinary’ Best Companies accreditation and were recognised as one of Britain’s best employers for the eleventh consecutive year running by the Sunday Times newspaper. We are the Number 1 Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2020 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for our approach to people management and development.
We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’, but we’re also entrepreneurial, maximising the value of our money and resources.
An exciting apprenticeship opportunity has arisen for a Money Advice Assistant to join us on a full time 12-month maternity contract to assist in the delivery of an efficient and effective, customer focused Money Advice Service.
You will take a lead role in supporting customers signing new tenancies to ensure they fully understand their responsibilities for payments of rent, as well as providing ongoing comprehensive administrative support to the Money Advice team. You will deal with large volumes of incoming calls as the first point of contact within the team; effectively dealing with a broad range of queries from customers, colleagues and external agencies.
This is a fast paced, busy team where attention to detail is key and so the successful Money Advice Assistant must thrive on achieving excellent outcomes for customers.
Excellent communication and interpersonal skills are essential, as well as a good understanding of Universal Credit and other benefits. Candidates must be capable of working in a fast-paced environment, managing their workload and prioritising appropriately to meet deadlines. Knowledge of, and the ability to use a wide range of IT systems is also essential.
Closing date 18th February 2021
Telephone Interviews: Week commencing 22nd February 2021
Interview Date: 1st March 2021
All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.
Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
To apply for this job please visit stockporthomes.octo-firstclass.co.uk.