Stockport Homes Group

In 2019, Stockport Homes achieved three star ‘extraordinary’ Best Companies accreditation and were recognised as one of Britain’s best employers for the tenth consecutive year running by the Sunday Times newspaper. We are the third Best Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2019 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for our approach to people management and development.

We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’, but we’re also entrepreneurial, maximising the value of our money and resources.

The Projects and Customer Feedback Team Leader is responsible for driving forward change within the Neighbourhoods and Support Directorate, including using customer complaints and feedback to shape services.  This is a 2 year fixed term contract.

Leading the coordination of performance data for the directorate and providing challenge and scrutiny to ensure that data is accurate, informative and challenging for teams, you will work with key managers across the organisation to ensure policies, procedures and risk assessments are effective and implemented correctly to ensure excellent service delivery.

Supporting managers with the drafting and delivery of strategies, directorate and service plans, you will assist managers with service specific accreditations and audits to improve services and processes ensuring excellent service delivery for customers.  You will also ensure customer feedback is embraced, valued and responded to effectively.

With professional knowledge of the social housing sector and the associated issues and relevant legislation, candidates must be able to use exceptional written and verbal communication skills to radiate enthusiasm and drive for projects and demonstrate a track record of innovation and resilience; taking advantage of new opportunities and adapting to changes without compromising on delivery of excellent outcomes.

You should have experience of leading a team to deliver efficient and excellent services and show strong attention to detail, especially in written work such as reporting and evaluation of performance.

Closing date for applications: 21st January 2020

Interview date: 28th January 2020

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

To apply for this job please visit


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