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Privacy policy

How we use your personal data?
GMHP is responsible for keeping the information we collect about you safe and complying with the law when we use it. As this Site is managed by our key partner organisation; Trafford Housing Trust Limited, THT takes on this responsibility and will act as Data Controller

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel or mobile website related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

What information do you collect about me and why?
We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data
Personally identifiable information, such as your name, address, email address, and telephone number, that you voluntarily give to us when you choose to participate in various activities related to the Site such as newsletter sign-up or applying to join our social directory. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data
Financial information, such as data related to company turnover in the last financial year that we ask when you apply for our social enterprise directory.

Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

How will you use my information?
Having accurate information about you permits us to provide you with a smooth and efficient experience. Specifically, we may use information collected about you via the Site to:

  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Deliver targeted newsletters and other information regarding activity and the Site to you.
  • Email you regarding your application to join the social enterprise directory.
  • Increase the efficiency and operation of the Site.
  • Monitor and analyse usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site.
  • Perform other business activities as needed.
  • Request feedback and contact you about your use of the Site.
  • Resolve disputes and troubleshoot problems.
  • Respond to enquiries.
  • Send you regular email newsletters.
  • Solicit support for the Site.

We will sometimes anonymise your information and use it to create statistics. We might do this for example to measure our performance or to better understand demand for our products. When we create these statistics, it will never be possible to see that your personal information has been used.

Who will my information be shared with?
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
Information will be shared with GMHP members’ staff so that they can provide the information or services you’ve asked for.

Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, and hosting services.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

How long will you keep my information for?
We will only keep your data for as long as we need to and no longer. Some retention periods are based on legal requirements while others take into account practical needs to keep the data.
Once the applicable retention period expires, unless we are legally required to keep the data longer, or there are important and justifiable reasons why we should keep it, we will securely delete the data.

Where is my data kept?
The servers which host our computer systems are all based in the UK. We have agreements in place with service providers to ensure that your information is kept safe and in line with data protection law.

How do I know my data is safe?
We train all of our staff on data protection matters, so that they know how to keep your information safe and what they can use it for. Staff are banned from sending the personal data of any customers outside of the business unless they sending it securely to someone who is authorised to have it.

Our computer systems are all accessed by a username and password so there is less risk that someone will be able to log on who isn’t authorised.

Information kept in our office is in locked cupboards and only staff who need it have access to it.

As emails are not a particularly secure way of sending information, if we are emailing you with something which we think is confidential or sensitive, we will password protect it if sending it by email.

Access to my information
You can ask us for a copy of the information we hold about you at any time, for more information about how to do that, contact us.

If you’re unhappy with something we’ve done to do with your personal information, please get in touch and tell us, so we can put things right. You can visit our website to make a complaint.

If you have a complaint about the way we have used your personal information, you can also contact the Information Commissioner through their website ico.org.uk/ or by calling 0303 123 1113. They will get in touch with us to check we’re using your information properly and complying with the law.